Staying at the hotel was a mixed experience for me. While the rooms were spacious and good, the smell of a mix of cigarettes and decade-old dust on the 2nd floor of the older building across the street was quite off-putting. The service was friendly and helpful overall, but one staff member definitely needs more training in customer service. The location was great for walking to the harbor and offered a lovely view of the river and 旗津 island. The dining options, though a mix of Western and Asian cuisine, could have been improved for a better breakfast experience.
Rooms
8.0
The rooms are big and good.
Service
7.0
The staff are friendly and helpful, but one member needs further training in the service business.
Location
9.0
The hotel is conveniently located to walk to the harbor, overlooking the river and 旗津 island.
Dining
7.0
The dining offered an assortment of Western and Asian food, but could have been more fulfilling for Western guests.
Facilities
8.0
The hotel provides airport shuttle and tours/ticket assistance.
Charles
United States,
April
2024
7.2/10
I stayed at this hotel during my trip and had a mixed experience. The rooms were clean and well-laid out, but there was a weird and funny smell, like a new car or something chemical, which wasn't so nice. The service was mostly friendly and helpful, except for one staff member who still needs further training. The location was convenient, overlooking the river and 旗津 island, though not far from downtown. The dining options were decent, with an assortment of Western and Asian food, but could have been a little better for Westerners by Taiwan standards.
Rooms
7.0
The room was clean and had a weird and funny smell, like a new car or something chemical, not so nice.
Service
7.0
The staff were mostly friendly and helpful, except for one who needs more training.
Location
8.0
The hotel's location was convenient, overlooking the river and 旗津 island, not far from downtown.
Dining
7.0
The dining options were decent with an assortment of Western and Asian food, but could be better for Westerners by Taiwan standards.
Facilities
7.0
The hotel facilities were satisfactory.
Barbara
United States,
January
2024
7.2/10
My stay at the hotel was a mixed experience. The rooms were spacious and conveniently located near the beautiful Kaohsiung Harbour, but they had an odd smell that resembled a combination of cigarettes and decade-old dust. The service was a bit of a letdown as they mistakenly gave my reserved room to someone else, indicating a need for improvement in their service training. Despite these drawbacks, the location was great for exploring the harbor and the nearby Ferry terminal to Cijin Island.
Rooms
7.0
The rooms were spacious but had a weird smell, like a mix of cigarettes and decade-old dust.
Service
5.0
While the staff was friendly, there was an unfortunate incident where my reserved room was given to someone else, suggesting a need for better service training.
Location
9.0
The hotel's location near the picturesque Kaohsiung Harbour and the Ferry terminal to Cijin Island was a definite highlight.
Dining
7.0
Facilities
8.0
Alice
United States,
December
2023
7.2/10
The hotel offers a great location with views of the river and 旗津 island. The rooms, although smaller than expected from the pictures, had a unique smell and were in the older building across the street. The service was generally professional, with a minor hiccup of giving my booked room to someone else, and some staff need further training. The dining options were decent but could have been better suited for western tastes. Overall, a mixed experience with highlights and drawbacks.
Rooms
6.0
The rooms were smaller than expected from the pictures and had a weird smell, reminiscent of a new car or chemicals, which wasn't very pleasant.
Service
7.0
The service was a bit of a mixed bag. While most staff members were extremely helpful and professional, there was an issue of my booked room being given to someone else. Some staff would benefit from additional training in the service industry.
Location
8.0
The location was lovely, overlooking the river and 旗津 island, providing nice harbor views and easy access to Cijin Island and the ferry terminal.
Dining
7.0
The dining experience was decent, but could have been improved for western guests with more warm vegetable options.
Facilities
8.0
The facilities were up to standard, offering basic amenities for a comfortable stay.
Christine
United States,
December
2023
6.6/10
My stay at this hotel was a mix of highs and lows. The location was great, with views of the Kaohsiung harbor and the nearby beauty spot for watching the sunset. However, the rooms had a strange smell like a mix of cigarettes and old dust, and they were smaller than expected from the photos. The service was friendly and professional overall, except for one staff member who may need more training in hospitality.
Rooms
5.0
The rooms had an unusual smell, like a mix of cigarettes and old dust, and were smaller than expected.
Service
7.0
The staff were mostly friendly and professional, with a slight exception that may require more training.
Location
8.0
The hotel overlooks the river and 旗津 island, offering great views of the Kaohsiung harbor, and it's a short walk to the ferry terminal.
Dining
6.0
The dining options could be better with more variety, but the assortment of Western and Asian food was decent.
Facilities
7.0
The hotel facilities were adequate, but not outstanding.
Barbara
United States,
November
2023
6.6/10
The hotel has a fabulous location overlooking the river, near the Kaohsiung harbor, and not far from downtown. The rooms have a mix of cigarettes and decade-old dust with little light and no view, though the strange chemical smell was not so nice. The staff are generally friendly and helpful, but there was one who needs further training as they offered the room I booked and paid for to someone else. The dining experience could benefit from more variety and better options for western guests. The hotel offers some decent facilities.
Rooms
5.0
The rooms had a weird smell like a new car or chemical, and the lighting and view were limited.
Service
7.0
Most of the staff were friendly and helpful, except for one who needs more training and made a mistake with my reservation.
Location
8.0
The hotel overlooks the river and is conveniently located near the Kaohsiung harbor, making it a nice spot for watching sunsets by the Waterfront.
Dining
6.0
The dining options could have been better for western guests and lacked variety.
Facilities
7.0
The hotel offers some decent facilities for guests' use.
Donald
United States,
October
2023
7.6/10
The hotel had a strange smell, like a mix of cigarettes and old dust, but the rooms were clean and well laid-out. The service was friendly overall, though one staff member could use more training. The location was great, overlooking the river and 旗津 island, with easy access to the harbor and Cijin Island. The dining options were decent with an assortment of Western and Asian food. The facilities were satisfactory given the price point.
Rooms
7.0
The rooms had a weird and funny smell, like a new car or something chemical, not so pleasant, but they were clean and well laid-out.
Service
7.0
The service was overall friendly, though one staff member could benefit from further training.
Location
9.0
The hotel's location was wonderful, overlooking the river and 旗津 island, near the beauty spot next to the sea where one can watch the sunset.
Dining
7.0
The dining provided an assortment of Western and Asian food, but could benefit from more variety.
Facilities
8.0
The facilities were decent for the price, offering what was expected.
Marion
United States,
October
2023
7.0/10
The hotel had a mix of positives and negatives. The rooms had a peculiar smell but were clean, with little light and no view. The service was mostly friendly and professional, except for one staff member who needs further training. The location was good, near beautiful spots next to the sea but overlooked the river and 旗津 island. The dining offered a decent variety but could be better for certain preferences. Overall, a decent stay with some room for improvement.
Rooms
7.0
The rooms had a peculiar smell but were clean.
Service
7.0
The service was mostly friendly and professional, with one staff needing further training.
Location
8.0
The location was good, near beautiful spots next to the sea but overlooked the river and 旗津 island.
Dining
6.0
The dining offered a decent variety but could be better for certain preferences.
Facilities
7.0
The facilities were adequate but could be improved.
Donald
United States,
September
2023
7.0/10
The hotel room had a weird and funny smell, almost like a new car or some chemical, which was not so pleasant. However, the room, although smaller than expected from the pictures, turned out to be quite spacious. The service was mostly friendly and helpful, but one staff member could use further training in the service industry. The location was great, with nice views of the river and 旗津 island, making it easy to walk to the harbor and not far from downtown. The dining experience could have been better for Westerners but still offered a good assortment of Western and Asian food. Overall, the facilities were satisfactory.
Rooms
7.0
The room had a weird and funny smell like a new car, but it was surprisingly spacious.
Service
7.0
The service was friendly and helpful, except for one staff member who needs more training.
Location
8.0
The hotel overlooks the river and 旗津 island, offering nice harbor views and an easy walk to the harbor.
Dining
6.0
The dining was decent, with an assortment of Western and Asian food, though it could have been better for Westerners.
Facilities
7.0
The facilities were sufficient for a comfortable stay.
Robin
United States,
August
2023
5.8/10
The hotel is conveniently located near the beautiful Kaohsiung Harbour, offering pleasant views. However, the rooms had a noticeable odor of a mix of cigarettes and old dust, and they were smaller than expected from the photos. The service, apart from one staff member needing more training, was extremely helpful and professional. The dining experience provided a variety of Western and Asian dishes, though more breakfast options would be appreciated. The facilities were lacking, but the proximity to the harbor was a highlight.
Rooms
5.0
The rooms had an unpleasant smell of cigarettes and old dust and were smaller than expected.
Service
7.0
The service was mostly excellent, although one staff member could benefit from further training.
Location
8.0
The hotel is situated near the charming Kaohsiung Harbour, offering pleasant views.
Dining
7.0
The dining options were a mix of Western and Asian cuisine, but more breakfast choices would enhance the experience.
Facilities
5.0
Facilities were lacking, which was a downside.
Great location
Unpleasant odor
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